FAQ

What is an online class?

On-line classes are classes that are held, well, on-line! In my case, I teach classes that are about crafting. If you are reading this then you have internet access and should be able to attend my classes. Each class will have a different focus, but all will feature instructional videos, photos of projects, and instructional typed content as well.

How do I gain access to my classes?

Visit your account page and sign in, this will show you links to classes you’ve signed up for. If you have just signed up for a class, you will have access once you receive the email from this site about your class purchase. If you do not receive this email within an hour or two, feel free to email me.

Can I send you something in the mail?

My mailing address is May Flaum Designs LLC, 770 L Street Suite 950 Sacramento, CA 95814

What if I don’t have a PayPal account?

You don’t have to use a PayPal account. When you check-out there will only be PayPal as an option. Go ahead and click anyhow and a screen will pull up that gives you the option of using a PayPal account *or* simply entering your information and paying with a card without using an account. PayPal processes all the payments for my site- either way I never have your card/bank/etc. information and it is much more secure.

What is included in your classes?

All classes include access to a private page where there will be video instruction, images, and instructions. All classes also include email access to me for any questions you may have. Each class description page explains more in detail what you will get, what the class is about, and more.

What supplies do I need?

Each class will have a different focus, however all of my classes have one thing in common: there are no specific supplies you must have to participate. I do recommend in general that you have basic paper crafting supplies (adhesive, paper trimmer, scissors, paper, stickers, etc) – but even for my more technique-heavy classes you can attend, watch, learn, and then decide if you need to add anything to your own supply stash. That’s the beauty of having access not end – you can always re-visit classes and videos later and you don’t have to pre-purchase any supplies.

How long will I have access to my classes?

The short answer: At least six months

The long answer: Technology is a tricky thing, and so is business. Assuming *knock on wood* nothing happens to me, students continue signing up for classes, Vimeo and my web server don’t conspire to suddenly lower my storage capabilities, and I don’t suddenly have to shut this site down I anticipate access will be available for all classes for many years. In the event that I need to purge some old classes or videos, I would be doing so by replacing them with new content at no charge to the students and notice would be given. It is not my intent to close any classrooms or materials so long as I remain in business, but at the same time I don’t want to make epic promises I can’t keep.

Can I get a refund?

I absolutely want you to have a great experience here with my classes, and I don’t want you to worry about anything! Any request for a refund within 24hrs of purchase (or of class going live if a pre-order) for any reason will be honored. If it wasn’t what you expected or you can’t view the materials on your device/computer no worries- just let me know within 24hrs of purchase. If you have special circumstances you are welcome to email me at any time as well.

When will new classes be added?

My plan is to add a new class about every two months. Right now I’m in the brainstorm mode on many different courses (one on scrapbooking stories, an exploration of embellishments, and more!) but which will come first and exactly when they’ll be ready to post I’m not sure yet. When classes are about to launch newsletter subscribers will be the first to know and get the best price possible, and information will be added to the home page of this site.

Don’t see the answer to your question? Feel free to email me (may.flaum@gmail.com)  and ask!